Processes

Create time to see more patients or improve your quality of life.

IT specialist coding on laptop, programming artificial intelligence, close up

Efficiency.
Productivity.
Savings.

Inefficient systems and processes can increase clinic operational costs, impact staff effectiveness, work satisfaction and absorb valuable patient facing time

Improving and effectively streamlining clinic systems and processes can:

Significantly reduce the clinic’s operational costs
Improve staff engagement and productivity
Increase available patient facing time or even improve work-life-balance

Exceed Healthcare can help with:

Improving the time, cost, speed and accuracy of the clinic’s existing transcription services
Extend the clinic’s operating hours and staffing mix through virtual admin. services
Quickly, professionally and effectively follow up patient debt
Enhance HR compliance through services including; recruitment, appraisals, training and development, policies, technology support etc

Transcription

A professional team that type GP letters from audio files that are accurate, quick and confidential (aligned with Australian Privacy Principles) by trained and experienced medical typists.

A 3-day, obligation free trial trail is available to assess the benefits of the typing service.

Virtual Administration

Dedicated virtual employees who can provide remote administrative support including managing patient appointments, handling billing, processing medical records and coordinating communication.

The virtual assistants help clinics to focus on patient care, maintain operational efficiency and reduce costs.

Debt Management

Medical debt management services involve quick, professional and effective follow up of patient debts, assisting with insurance claims and reimbursements.

Effective debt management helps reduce the amount of unpaid debts, improve the clinic’s financial stability, and ensure timely payments.

Human Resources (HR)

The HR services specialise in recruitment, employee on-boarding, payroll management, compliance with healthcare regulations, staff training, and performance management.

Quality HR practices create a well-trained, compliant, and efficient team focused on patient care and operational efficiency.